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1 4710 Lake Road East, Geneva-on-the-Lake, OH 44041  
1 440-466-8191  
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Frequently Asked Questions

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How can I make a reservation?

Reservations are accepted by phone, mail or e-mail. Please see our Reservations Page on this site.  You can also secure your reservation with a Debit Card, Discover, American Express, MasterCard or Visa.

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Can we pay by check upon arrival?
Sorry, we require payment in full at time of reservation.
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What are the check-in and check-out times?
Check-out time is 1:00 p.m.  Check-in time is any time after 2:00 p.m.
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What is the cancellation policy?
Cancellation Policy: 21 days or more notice required to receive a full refund minus a $50.00 service fee.  Twenty (20) days to one (1) day notice will be eligible for a credit in the current or following season. No refunds or credits will be given for weather conditions, voluntary departure, acts of nature or evictions. All holiday reservations are non-refundable/non-transferable in the event of a cancellation. All seasonal deposits are non-refundable. If not arriving on your scheduled day, you must call and notify the park or your site will be forfeited as of 8:00 a.m. the following day.
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Do you allow bicycles?
Yes, we do. You must use lights on your bike after dark for your protection.  We prefer children wear helmets.
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Do you allow motorcycles, 4-wheelers, dirt bikes, golf carts, gopeds, mini-motorcycles of any kind, skateboards & go carts?
We only allow licensed vehicles and golf carts operated by licensed drivers. 
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Do you allow pets?
Yes, we are a pet friendly resort.  Please visit our rules page for more details.
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Do you allow visitors?
  Yes. Campers are responsible for their guests. Visitors must leave by 10:00 p.m. unless registered as overnight guests.  Visitors arriving after 9:00 p.m. must register as overnight guests.  All guests four years of age and older must purchase a guest pass.  Unregistered guests and their hosts will be asked to leave the park.
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Can another family set up a tent or pop-up on our site?
  Need permission from management and regular camping fee must be paid.
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Can we set up a tent for our children?
  Absolutely, if the children are registered and there is room on the site (management's discretion). 
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You are a family camping resort, do you cater to singles?
  Yes, we do. The fee for singles is $21.00 per person, per night.
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Are we allowed to have a campfire?
  Absolutely! Fires must be extinguished completely when you retire for the night.
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Do you offer internet connection?
  Yes, we have a Wi-Fi hotspot at the front of the park.

If we have not addressed your questions, please let us know!  Call us at (440) 466-8191.
 
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